ИСТОРИЯ СОЗДАНИЯ ЧАТ-БОТОВ: ОТ ИДЕИ ДО ИСПОЛЬЗОВАНИЯ В ПРИКЛАДНОЙ ПСИХОЛОГИИ
Аннотация
Цель статьи. Изучить потенциальные возможности и преимущества использования чат-ботов в прикладной психологии. Определить оптимальные способы интеграции чат-ботов в существующие психологические услуги и программы. Провести анализ и обзор литературы для выявления общих тенденций и выводов по использованию чат-ботов в прикладной психологии. Систематизация исследований в этой области поможет понять потенциал чат-ботов, определить оптимальные стратегии их использования, а также выявить направления для дальнейших научных исследований данной технологии.
Методология проведения работы. Основополагающим для исследования является системный подход. Основные теоретические методы исследования: анализ, синтез, дедукция. Данная статья представляет собой обзор истории развития чат-ботов в прикладной психологии. В нее включены исследования, изучающие использование чат-ботов с целью укрепления психологического здоровья.
Результаты. Результаты исследований относительно практичности и безопасности чат-ботов, используемых для укрепления психологического здоровья, являются многообещающими. Но, использовать чат-боты в прикладной психологии, нужно с крайней осторожностью. Данные технологии можно назвать экспериментальными. Исследований в этой области недостаточно, они носят преимущественно пилотный характер.
Выводы. Такие темы, как эффективность и особенно безопасность применения чат-ботов в прикладной психологии, должны стать неотъемлемой частью будущих программ исследования фундаментальной психологии.
Скачивания
Литература
Список литературы
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Stiefel S. The Chatbot Will See You Now. Mental Health Confidentiality Concerns in Software Therapy. 2018. https://doi.org/10.2139/ssrn.3166640
Zanbaka C., Goolkasian P., Hodges L. Can a Virtual Cat Persuade You? The Role of Gender and Realism in Speaker Persuasiveness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada) (CHI ’06). Association for Computing Machinery, New York, NY, USA, 2006. P. 1153-1162. https://doi.org/10.1145/1124772.1124945
References
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Polovneva M.V. Analyzing the development and application of chatbot technology. Teoriya i praktika sovremennoy nauki [Theory and practice of modern science], 2018, no. 6 (36), pp. 917-920. https://cyberleninka.ru/article/n/analiz-razvitiya-i-primeneniya-tehnologii-chat-bot/viewer (accessed 04.02.2024)
Abdul-Kader S.A., Woods J. Survey on Chatbot Design Techniques in Speech Conversation Systems. International Journal of Advanced Computer Science and Applications, 2015, vol. 6, no. 7. https://thesai.org/Downloads/Volume6No7/Paper_12-Survey_on_Chatbot_Design_Techniques_in_Speech_Conversation_Systems.pdf (дата обращения 08.02.2024)
Abid H., Mohd J., Mohd A., Rajiv S. Understanding the role of digital technologies in education: A review. Sustainable Operations and Computers, 2022, vol. 3, pp. 275-285. https://doi.org/10.1016/j.susoc.2022.05.004
Andersson G., Cuijpers P., Carlbring P., Riper H., Hedman E. Guided Internet-based vs. face-to-face cognitive behavior therapy for psychiatric and somatic disorders: a systematic review and meta-analysis. World Psychiatry, 2014, vol. 13(3), pp. 288-295. https://doi.org/10.1002/wps.20151
Andersson G., Topooco N., Havik O., Nordgreen T. Internet-supported versus face-to-face cognitive behavior therapy for depression. Review Expert Review of Neurotherapeutics, 2016, vol. 16(1), pp. 55-60. https://doi.org/10.1586/14737175.2015.1125783
Beun R.J., de Vos E., Witteman C. Embodied Conversational Agents: Effects on Memory Performance and Anthropomorphisation. International Workshop on Intelligent Virtual Agents IVA 2003: Intelligent Virtual Agents, pp. 315–319. https://doi.org/10.1007/978-3-540-39396-2_52
Bickmore T. Relational Agents for Chronic Disease Self-ManagementAgents. In: Hayes BM, Aspray W, editors. Healing Informatics: A Patient-Centered Approach to Diabetes. Cambridge: MIT Press, 2010, pp. 181-204. https://doi.org/10.7551/mitpress/9780262014328.003.0007
Bickmore T.W., Mitchell S.E., Jack B.W., Paasche-Orlow M.K., Pfeifer L.M., ODonnellb J. Response to a Relational Agent by Hospital Patients with Depressive Symptoms. Interacting with Computers, 2010, vol. 22(4), pp. 289-298. https://doi.org/10.1016/j.intcom.2009.12.001
Cristea I.A., Sucalǎ M., David D. Can you tell the difference? Comparing face-to-face versus computer-based interventions. The “Eliza” effect in psychotherapy. Journal of Cognitive and Behavioral Psychotherapies, 2013, vol. 13(2), pp. 291-298. https://www.researchgate.net/publication/257254396_Can_you_tell_the_difference_Comparing_face-to-face_versus_computer-based_interventions_The_Eliza_effect_in_psychotherapy_Journal_of_Cognitive_and_Behavioral_Psychotherapies (accessed 09.02.2024)
Dale R. The return of the chatbots. Natural Language Engineering, 2016, vol. 22(05), pp. 811-817. https://doi.org/10.1017/S1351324916000243
D’Alfonso S., Santesteban-Echarri O., Rice S., Wadley G., Lederman R., Miles C. Artificial Intelligence-Assisted Online Social Therapy for Youth Mental Health. Frontiers in Psychology, 2017, vol. 796. https://doi.org/10.3389/fpsyg.2017.00796
De Choudhury M., Kiciman E., Dredze M., Coppersmith G., Kumar M., Discovering Shifts to Suicidal Ideation from Mental Health Content in Social Media. National Library of Medicine, 2016, pp. 2098-2110. https://doi.org/10.1145/2858036.2858207
Fitzpatrick K., Darcy A., Vierhile M. Delivering Cognitive Behavior Therapy to Young Adults With Symptoms of Depression and Anxiety Using a Fully Automated Conversational Agent (Woebot): A Randomized Controlled Trial. JMIR Mental Health, 2017, vol. 4(2), e19. https://doi.org/10.2196/mental.7785
Huang J. et al. TeenChat: A Chatterbot System for Sensing and Releasing Adolescents’ Stress. In: Yin, X., Ho, K., Zeng, D., Aickelin, U., Zhou, R., Wang, H. (eds) Health Information Science. HIS 2015. Lecture Notes in Computer Science, 2015, vol. 9085. Springer, Cham. https://doi.org/10.1007/978-3-319-19156-0_14
Ly K.H., Ly A.M., Andersson G. A fully automated conversational agent for promoting mental well-being: A pilot RCT using mixed methods. Internet Interventions, 2017, vol. 10, pp. 39-46. https://doi.org/10.1016/j.invent.2017.10.002
Martínez-Miranda J. Embodied Conversational Agents for the Detection and Prevention of Suicidal Behaviour: Current Applications and Open Challenges. J Med Syst., 2017, vol. 41, 135. https://doi.org/10.1007/s10916-017-0784-6
Rubeis G., Steger F. Internet- und mobilgestützte Interventionen bei psychischen Störungen. Nervenarzt, 2019, vol. 90, pp. 497-502. https://doi.org/10.1007/s00115-018-0663-5
Stiefel S. The Chatbot Will See You Now. Mental Health Confidentiality Concerns in Software Therapy. 2018. https://doi.org/10.2139/ssrn.3166640
Zanbaka C., Goolkasian P., Hodges L. Can a Virtual Cat Persuade You? The Role of Gender and Realism in Speaker Persuasiveness. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (Montréal, Québec, Canada) (CHI ’06). Association for Computing Machinery, New York, NY, USA, 2006, pp. 1153-1162. https://doi.org/10.1145/1124772.1124945
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